Customer service standards
Our customer service standards tell you the level of service you can expect from us for key activities. We review these standards regularly to try to improve them.
We will:
- see visitors within 10 minutes of pre-arranged appointment times
- answer enquiries politely and professionally, answering
letters and faxes within 5 working days
e-mail enquiries within 1 working day
90% of telephone calls within 20 seconds - provide clear information about our services
- make our services available to everyone
- act on feedback to solve problems and to make sure they do not happen again.
Are we meeting our standards?
We check our performance against our customer service standards regularly.
